Case Studies

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Case Studies

See What We Can Do

CPIT

Device & deployment case study

The existing technology system was a barrier to improved agility in the learning environment. Students were restricted in terms of which facilities they used to access course material and the ICT department was burdened by a time consuming process for image creation. Christchurch Polytechnic Institute of Technology identified a need for a more fluid and dynamic approach to desktop services

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The Challenge

CPIT was running a Novell system using aging ZenWorks technologies. A new system that could be integrated easily, was more reliable, flexible and easy to use was required to replace this old solution.
The initial focus for CCL was upgrading CPIT’s platform from Windows XP to Windows 7 to primarily address static image issues, which limited the type of computer that could be used in each classroom. Each faculty required a different image and students were limited to using computing facilities for the faculty delivering the course.
This issue was exacerbated where student’s studies spanned multiple faculties. Creating images was a time consuming process on a yearly cycle that required large administration and technical overheads. These restrictions were having a negative impact on the user experience for students, increasing pressure on IT resources and drove up IT costs.

The Solution

CCL had a finite time period of 2 weeks to upgrade the majority of 2,500 PCs from Windows XP to Windows 7. They delivered on these very tight timeframes and the requirements for ongoing rapid application deployment.
The strong preference was that the majority of applications be delivered using App-V as it provided great economies for CPIT with controlled access to groups of identified users, an advantage over other technologies. Alternative delivery mechanisms were time consuming and expensive to deploy as they required considerable manual intervention.
The process of matching specific people, PC’s and groups with specific applications was time consuming, however it has long term benefits for CPIT. This combined with the robust discovery phase with a focus on the application delivery model has positioned CPIT well for future ease of use and deployment.
The cost and control efficiencies are widely acknowledged and the resulting impact on the user experience was seen as a key win by CPIT.
These tools were pivotal in providing game-changing improvements in mobility and allowed for the provisioning of user specific applications within minutes. Now any student can go into any lab/classroom, log in and all his applications are available on demand. This significantly increased the experience for students and reduced pressure on IT resources within CPIT.
As part of this engagement, other key Microsoft technologies CCL leveraged were Windows 7, Office 2010, Windows Server 2008 R2 and System Centre Configuration Manager 2007 R3.

Business Results and Benefits

The increased agility that was delivered through the implementation of a more dynamic desktop environment significantly increased the experience for students and reduced pressure on IT resources within CPIT.
The impact of these changes was valued even after the Canterbury Earthquakes and the resulting need for rapid deployment of systems and supporting applications across multiple sites.
CPIT was impacted by the February 22, 2011 Canterbury Earthquake, and the new software enabled the organisation to better cope with the disruption caused by it and the subsequent aftershocks.
“We had more than 1000 students working out of Lincoln University, all of who required relevant software applications. Post-earthquake, we physically relocated machines and reconnected them to our main network. It took an afternoon to prepare over 100 PCs at CPIT for relocation and then only one day to set up and configure the machines at Lincoln. The ability to virtualize our applications played a huge part in being able to do this. This new system hasn’t just improved what we do, it has completely changed the way we deliver and even think about desktop services. For us, this is revolutionary, not evolutionary and for the technical team who love being leading edge, it is very exciting.” Mark Marshall, Director ICT Division, CPIT

Results

    • Reduced cost of IT ownership, service and support
    • Improved user experience, ability to access desktops on demand—regardless of device location

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Industry:

Education

Customer Profile:

Christchurch Polytechnic Institute of Technology (CPIT) is one of New Zealand’s largest tertiary institutions educating approximately 24,000 students per year. For over 100 years they have enjoyed an outstanding reputation for well-structured and flexible programs that respond to employer and student needs.

Solution:

Desktop Implementation

  • Microsoft Application Virtualisation (App-V)
  • Microsoft Systems Centre Configuration Manager
  • Microsoft Windows 7
  • Microsoft Office 2010
  • Microsoft Windows Server 2008 R2

Computer Concepts Limited was the only partner we could find with any real experience within this type of environment and engagement from both their team and Microsoft Consulting Services was excellent.

Mark Marshall
Director ICT Division, CPIT

Brightwater Group Ltd

Server platform case study

Brightwater is heavily reliant on IT to be able to deliver the solutions that their clients need and as such there is a commitment to ensuring that IT remains current and innovative. As part of this ongoing commitment they identified several key challenges they wanted to address which included improving their Disaster Recovery strategy, improving platform stability for legacy business applications and improving the user experience for tablet users

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The Challenge

Brightwater Group prefers to run their IT systems on current (supported) platforms. They also have a strong focus on improving their user experience. Challenges undertaken in 2013 include:

  • Improve user experience for mobile workforce
  • Improve user experience for tablet users – Management wanted a consistent user experience on tablet devices
  • Improve Disaster Recovery Strategy
  • Improve platform stability for legacy business applications

The Solution

At the beginning of this project Computer Concepts Limited identified that the key business challenges could be addressed through the capabilities provided in Windows Server 2012 R2 and via the solution accelerator MDT.

In addition to the extensive efficiency and performance gains within the Datacentre and the improved reliability of corporate systems, the end user experience was dramatically improved as a direct result of the deployment of these new technologies.

This had a flow on effect in terms of user productivity and reduced IT labour costs and was recognised by management as being a significant win for the business.

This absolutely validated our recommendation of the latest version of the Microsoft Server Platform via a Hyper-V cluster as a way to continue to optimise their IT environment and it delivered on the requirements outlined at the beginning of the project.

Prior to the upgrade, the Windows experience for tablet users was delivered via an older Operating system and third party applications (iTap RDP). This was a largely unsuccessful for tablet devices, resulting in a poor quality user experience. Now, through the RD client from App Store and the Windows 2012 R2 Remote Desktop Services Upgrade, their users are provided with a much richer experience on their tablet devices.

Business Results and Benefits

The contrast between the before and after scenarios were significant in terms of overcoming their challenges and delivering results. Neil Perry, Group IT Manager confirmed “Working closely with Computer Concept Limited we successfully achieved all our goals.”

The benefits were widespread, particularly across IT cost savings and user experience.

Results

Brightwater Group prefers to run their IT systems on current (supported) platforms. They also have a strong focus on improving their user experience. Challenges undertaken in 2013 include:

  • Improved User experience for tablet users
  • Support calls for remote access related issues have reduced significantly as a result of the improvements made.
  • Improved Disaster Recovery Strategy
  • Following the virtualisation of this environment, concerns stemming from hardware failure were alleviated and greater availability of legacy business applications was assured.

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Industry:

Engineering

Customer Profile:

Brightwater is a leading innovative engineering solutions provider to Australasia’s resources, industrial energy, quarry & minerals and forestry sectors. Over the last 30 years they have developed into an international leader maintaining their passion for innovation and engineering excellence.

Solution:

The solution was built on Windows Server 2012 R2 and included use of the following technologies

  • Microsoft Windows Server 2012 R2 Standard
  • DirectAccess
  • Remote Desktop Services
  • Virtualisation
  • Disaster Recovery and Replication

Visionary solutions enabled us to leverage new technology to provide cost effective, reliable and flexible solutions to the business.

Neil Perry
Group IT Manager, Brightwater Group

Nelson Bays Primary Health

Virtualisation case study

Golden Bay Integrated Family Health Centre in Takaka, Golden Bay is situated 110 Kilometres from Central Nelson and provides hospital, rest home and primary health care services to a population of approximately 5000.
One of the challenges for Nelson Bays Primary Health in providing operational management of the new facility, is to ensure business continuity and availability of mission critical information and data. The 24 hour provision of emergency, acute and primary health services is fully dependent on access to reliable, up-to-date patient information.

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The Challenge

The shared IT infrastructure was a combination of two “hand-me-down” physical servers and several temporary, but innovative work-a-rounds. Rudimentary at best, it was prone to ongoing maintenance issues and was a constant cause of concern.

During that time, management of IT and communications at Golden Bay was time consuming, resource heavy and very expensive. Unreliable connectivity ruled out remote management and significant issues with failures and outages meant a “hands on” approach to troubleshooting and day-to-day maintenance. Site visits and the inherent cost of travel and overnight accommodation, often equated to exorbitant costs that stretched NBPH’s IT budget. More importantly, any significant outage also had a direct impact on the provision of health care services to patients.

The Integration of three facilities, Golden Bay Community Hospital, Golden Bay Medical Centre and The Joan Whiting Rest Home in Collingwood and the assurance of business continuity was the catalyst for the planning, implementation and provision of a robust IT solution at Golden Bay.

The Solution

To meet all the challenges, the solution that was implemented needed to be built around a much improved and more resilient network. As soon as possible, ADSL was upgraded to a dedicated fibre connection and became the primary NBPH WAN connection.

The new IT infrastructure could now be developed around a highly available virtualisation platform. This meant essential services could be run across the WAN from Nelson and there was no longer a requirement to replicate all services from our Nelson site to Golden Bay. Key services such as email are now run across the WAN from Nelson. There are significant cost savings in not having to replicate services at each site.

The visibility of all servers across the WAN also meant a huge jump in remote management and independence for the NBPH IT team. This has meant significant cost savings in outsourced engineering hours leaving further investment opportunities for ongoing improvements and enhancements to the system.

Another key component of the solution was the decision to use a Remote Desktop Services platform to support a more mobile working style and multiuser environment. Given the requirements at this site for Health Practitioners to move between consult rooms, leveraging this technology allows staff to move between rooms without having to worry about local profiles or applications being set up.

Business Results and Benefits

The solution envisioned and implemented has met all expectations and has contributed immensely to the success of the Golden Bay Integrated Family Health Centre Project.

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Industry:

Healthcare

Customer Profile:

Nelson Bays Primary Health is the Primary Health Organisation (PHO) for the Nelson Tasman area. They lead and co-ordinate health care services within the local community.

Solution:

The solution was designed around a highly available virtualisation platform for a branch office in a remote location. The system needed to be able to be self-maintained and remote managed.
The following technologies were leveraged:

  • Microsoft Windows Server 2012 Hyper-V
  • Microsoft System Center Virtual Machine Manager 2012 R2
  • Microsoft System Center App Controller 2012 R2
  • Microsoft System Center Data Protection Manager 2012 R2

The solution has met all expectations and has contributed immensely to the success of the Golden Bay Integrated Family Health Centre Project.

David Stichbury
Nelson Bays Primary Health

VMware Inc

VMware Case Study

CCL was one of the first technology suppliers in New Zealand to identify demand for infrastructure and desktops to be provided ‘as a service’. “Our customers were telling us they had too many skilled people managing desktops and servers rather than spending time on business projects that could grow revenue or open new markets,” said Alan Leigh, Director, CCL. “We recognised that we could offer standardised cloud services that could meet their needs.

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The Challenge

CCL was one of the first technology suppliers in New Zealand to identify demand for infrastructure and desktops to be provided ‘as a service’. “Our customers were telling us they had too many skilled people managing desktops and servers rather than spending time on business projects that could grow revenue or open new markets,” said Alan Leigh, Director, CCL. “We recognised that we could offer standardised cloud services that could meet their needs.”

When researching how to deliver these services, CCL realised it needed a flexible datacentre platform that could scale to support multiple customers and deliver a range of infrastructure, networking and storage options to each. “‘As a service’ offerings are extremely complex to develop,” said Leigh. “It involves turning multiple technology products and operational support services into a standardised offering that meets most client requirements. That’s a very different challenge to creating a one-off product for a single client.”

The Solution

CCL reviewed numerous options, but realised VMware was the only vendor it could rely on to provide the underlying technology it needed for its Infrastructure as a Service (IaaS) solution.

“The IaaS solution was one of our most important product launches ever, so there was a lot riding on our choice

of technology,” said Leigh. “VMware’s market leadership and proven track record made it the ideal partner and the flexibility and scalability of VMware vSphere® met all our needs for the service.”

CCL launched the IaaS solution in 2010, receiving an immediate and positive response from customers. The company later implemented VMware vCloud® Suite to expand its operations management, infrastructure services provisioning,

and business continuity, security and IT services control capabilities.

CCL also began working on a complementary Desktop as a Service (DaaS) solution based on the VMware Horizon™ Suite, which it launched in 2012. While CCL had used VMware desktop virtualization products internally for several years, it considered a range of products before committing to VMware Horizon Suite. “Our Chief Technology Officer reviewed the core capabilities and pricing of all the products we looked at, and we were particularly impressed by VMware’s end-user computing capability and roadmap,” said Leigh. “Also, by centralising its management toolsets, VMware had made it very easy to complete the operational tasks involved in managing the DaaS.”

The introduction of CCL’s pioneering desktop service allowed New Zealand organisations to access a true, enterprise- grade DaaS at a highly competitive rate that included operational support. This was a major change for many clients that had used traditional managed desktop solutions from competitors and endured high support costs.

CCL’s service allows organisations to gain extensive efficiencies by undertaking centralised management of ‘fat client’ and virtual desktops from a single console. In addition, the service has made it easy for customers to let employees access corporate desktops and applications via their personal tablets and smart phones.

CCL was particularly pleased with the support it received from VMware when it developed the DaaS solution. “VMware worked with us to understand what

we were attempting to do and to lend assistance from a commercial and a support perspective,” said Leigh. “We’re continuing to collaborate with their Asia Pacific and global product specialists.”

Business Results and Benefits

CCL’s bold move to provide infrastructure and desktops as a service is delivering strong results. The IaaS solution is supporting 4,000 virtual machines and

4 petabytes of storage for 70 customers, while the relatively new DaaS solution is already supporting 8,000 seats at large- and medium-sized organisations.

Christchurch City Council and multinational beef and lamb marketer ANZCO Foods are two prominent organisations that are using CCL’s services to save money, become more efficient and enable key staff to focus on innovation.

The council became CCL’s foundation enterprise IaaS client when it outsourced its infrastructure to the provider in 2010. The council calculates that the deal will save about NZ$3.5 million over five years, while supporting anticipated strong growth in demand for capacity.

Applications are running much faster on CCL’s IaaS than on the council’s internal systems. For example, a rates processing function that previously took five hours to complete can now be finished in two.

ANZCO is taking advantage of CCL’s infrastructure and desktop services. The food marketer is benefiting from a set price per desktop which includes desktop hardware, imaging, patching, monitoring and management, service desk support and application management. Change management is quick and easy—a considerable improvement over

ANZCO’s previous ‘locked down’ desktop environment which made it hard and expensive to complete tasks such as adding new applications to the desktops of particular user groups.

By moving to a cloud-based service, ANZCO has cut its total cost of ownership as well as its service delivery and support requirements. In the event of a disaster, key systems can be recovered in hours, minimising disruption to the company, its customers and its partners.

According to Leigh, CCL has a healthy pipeline of potential clients for the IaaS and DaaS solutions which are delivered from its datacentre as well as its on-client-premise DaaS product. The successful launch of the solutions has also convinced him that CCL made the right choice in selecting VMware’s technologies. “In the VMware Horizon Suite, VMware vSphere and VMware

vCloud Suite, they’ve got great products that lend themselves to fantastic, mature ‘as a service’ offerings,” he said.

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Industry:

Software

Customer Profile:

VMware, Inc. is a U.S. software company that provides cloud and virtualization software and services, and was the first to successfully virtualize the x86 architecture. Founded in 1998, VMware is based in Palo Alto, California.

VMware Footprint:

  • Improve user experience for mobile workforce
  • Improve user experience for tablet users – Management wanted a consistent user experience on tablet devices
  • Improve Disaster Recovery Strategy
  • Improve platform stability for legacy business applications

Applications Virtualised:

  • Microsoft Exchange
  • Microsoft Office
  • Microsoft Lync

Platform:

  • Cisco UCS B200 M3 blade servers for both Infrastructure as a Service and Desktop as a Service
  • IBM XIV Storage System and EMC VMAX
  • Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012 / R2, Red Hat Enterprise Linux, Microsoft Windows 7

In the VMware Horizon Suite, VMware vSphere
and VMware vCloud Suite, they’ve got great products that lend themselves to fantastic, mature, ‘as a service’ offerings.

Alan Leigh
Director - Computer Concepts Ltd