Genesis’ journey to the cloud sprung from the frustration of owning and managing IT. Aging infrastructure was unstable, costly to upkeep, and isolated the company from new technology critical to its digital by default vision.
At the same time, Genesis was wary of nascent digital-first players making waves with their digital-led customer experience. Wary of the potential disruption, Genesis set its sights on redefining customer experience.
“We had to decouple our infrastructure to establish a modular IT operating environment – so we could target our investment and bolt on digital solutions to launch new products and services,” said Andrea Black,Group Manager – Platforms and Digital, at Genesis.
“To do cool new things you can’t be constrained by old systems,” said Black.
CCL’s IaaS platform provided answers, effectively replacing a hotchpotch of servers and operating systems once described as “spaghetti”.
The move dramatically simplified Genesis’ entire IT environment, with CCL’s IBM Power as a Service AIX platform providing the foundations to modernise Genesis’ customer management application, Gentrack, and Oracle database applications.
Cloud platform modularity ensures Genesis can build, park, and share complex multi-VM environments. They can start small and scale up when the time’s right, reduce development times, and integrate new applications and services without disrupting operations.
Above the hypervisor, Spark takes care of IT service management, including operating systems monitoring, change controls, patches, and upgrades.
“Genesis has fundamentally changed its IT cost structure and footprints,” said Black. “Our IT infrastructure is modular and scalable, providing the foundation for customer-led innovation. It means we can leverage our investment in infrastructure today rather than having to build our own capacity and unlock the benefits down the track.”
