Service Delivery Manager – Christchurch

By March 15, 2019Vacancies

Computer Concepts Limited (CCL) is a fast-paced, highly successful company that has forged an enviable reputation for providing innovative ICT solutions, consultancy and Managed Services to some of New Zealand’s largest and most complex organisations.

CCL is a team of high performing, industry professionals who are committed to delivering the best to our clients. We are a people-oriented culture that welcomes team players with a flexible attitude to the daily work load; candidates who are passionate about customer service and enjoy building on their years of experience in the ICT industry.

Due to the continued growth of Managed Services in the Southern Region we are seeking an experienced Service Delivery Manager based in Christchurch. This is a challenging client-facing role requiring commercial and client relationship skills, and a general understanding of mainstream technologies.

The successful candidate will join our growing, agile team of Service Management professionals, having the opportunity to lead Service Delivery for key clients in the region. You must be able to demonstrate through industry experience these key attributes for the role:

  • Confidence, credibility and the ability to build strong relationships with clients, delivery and professional services teams, external partners and third party service providers
  • Experience in ICT Operations Management
  • Working knowledge of Service Management best practices
  • Strong commercial acumen and understanding of Managed Service contracts
  • Sound financial management and Service Level Reporting skills
  • General understanding of mainstream technologies and the range of supporting skills and technical certifications
  • Ability to meet challenging conversations through strong negotiating skills
  • Outstanding interpersonal and communication skills
  • Ability to solve problems, make decisions and effectively manage work streams

This role offers the right candidate, enjoyable challenges, the opportunity for development, the support of the national team and a competitive remuneration.

To apply, please email your covering letter and CV, or use the form below:

APPLY NOW

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Sam Bennett

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