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Transition Manager – Auckland

By | Vacancies

The continued growth in our Professional Services area, sees us looking for an experienced Transition Manager to work in our national Transitions team. We are a team of high performers who are supported in delivering the best solutions to our clients.

What we’re looking for:

  • 2-5 years comprehensive experience in the management of strategically important, high value, complex programmes of work in the ICT industry.
  • Hold an in depth end-to-end knowledge of Service Delivery to manage successful implementation of new solutions, or any Business Change initiatives
  • Working knowledge of IT Architecture, IT Design and integration, network architecture, Network technologies and Service Support
  • Proven, and successful delivery of large customer facing projects
  • Experience working with and in high performing teams to develop programmes of work and to communicate impacts effectively to Key Stakeholders
  • Negotiation experience and skills
  • Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation
  • Experience in Preparation and Delivery of a Communication’s Plan
  • Experience in Preparation of a Training Strategy
  • Experience in Delivery of workshops to managers and to staff educating users about a change
  • Experience in managing te post go live support, to ensure a smooth transition to business as usual
  • Champion our brand
  • The ability to work autonomously and with other key team members

 

What the role entails:

  • Develop and maintain the seamless transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment
  • Working with a range of internal IT Operational teams, to manage the onboarding and readiness of the IT Operational support teams
  • Manage relationships with all relevant IT stakeholders to communicate the progress with transition activities/ deliverables
  • Completing gap analysis to build out service definitions, service topologies, and update associated support models and engagement channels
  • Managing the specified acceptance criteria for service acceptance, operational, release and service readiness review throughout the Transition
  • Manage the Transition budget to ensure the Transition is delivered on time and under budget
  • Manage a virtual, and at times remote teams to deliver the required transition activities
  • Facilitate and lead workshops and discussions with all levels of the IT organisation to complete service designs and producing related processes and documentation
  • Identifying and managing all service related risks, impact and issues to new and existing services throughout the life cycle of the project
  • Responsible for input into the vendor management process for creation of service schedules associated with new or amended services

To apply, please email your covering letter and CV, or use the form below:

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Service Delivery Coordinator – Nelson

By | Vacancies

Due to the continued growth of Managed Services we are seeking an experienced Service Delivery Coordinator based in our Nelson office. This is a challenging role requiring a high degree of organisational and client relationship skills, and a general understanding of mainstream technologies.

The successful candidate will be part of a national team of Service Management professionals. You will be supporting Service Delivery, Account and Project functions, with a significant amount of your workload supporting a key client. You must be able to demonstrate through industry experience these key attributes for the role:

  • Confidence, credibility and the ability to build strong relationships with clients, delivery and professional services teams, external partners and third-party service providers
  • Experience in ICT Service or Project Coordination roles
  • Working knowledge of Service Management best practices
  • Ability to meet challenging conversations through strong negotiating skills
  • Outstanding interpersonal and communication skills
  • Ability to solve problems, make decisions and effectively manage work streams

This role offers the right candidate, enjoyable challenges, the opportunity for development, the support of the national team and a competitive remuneration.

To apply, please email your covering letter and CV, or use the form below:

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Service Delivery Manager – Nelson

By | Vacancies

Due to the continued growth of Managed Services we are seeking an experienced Service Delivery Manager based in our Nelson office. This is a challenging client-facing role requiring commercial and client relationship skills, and a general understanding of mainstream technologies.

The successful candidate will be part of a national team of Service Management professionals, while at the same time, having the opportunity to lead Service Delivery function for one of CCL’s premier clients. You must be able to demonstrate through industry experience these key attributes for the role:

  • Confidence, credibility and the ability to build strong relationships with clients, delivery and professional services teams, external partners and third-party service providers
  • Experience in ICT Operations Management
  • Working knowledge of Service Management best practices
  • Strong commercial acumen and understanding of Managed Service contracts
  • Sound financial management and Service Level Reporting skills
  • General understanding of mainstream technologies and the range of supporting skills and technical certifications
  • Ability to meet challenging conversations through strong negotiating skills
  • Outstanding interpersonal and communication skills
  • Ability to solve problems, make decisions and effectively manage work streams

This role offers the right candidate, enjoyable challenges, the opportunity for development, the support of the national team and a competitive remuneration.

To apply, please email your covering letter and CV, or use the form below:

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Service Desk Engineer – Christchurch

By | Vacancies

The continued growth of our team sees us looking for an experienced and professionally trained Service Desk Engineer to work in our Christchurch branch.

CCL is a team of high performing, well supported industry professionals who are committed to delivering high-end solutions to our clients. We welcome engineers who enjoy keeping up to date with new technologies, whilst at the same time building on their experience in the IT industry.

The successful candidate will have at least two years’ experience in the industry with specific skills or certifications in any of the following technologies preferred:

  • Microsoft Server 2008/2012/2016
  • Microsoft Exchange Server 2013/2016
  • Microsoft Skype for Business
  • Microsoft Office 365 and Exchange online
  • Hosted EUC Solutions
  • AWS cloud platform
  • Virtualisation technologies
  • Networking
  • Mobility solutions
  • Current full New Zealand drivers licence

In return, CCL will provide an empowering environment that nurtures the right candidate and promotes innovation and growth. A competitive package is on offer.

To apply, please email your covering letter and CV, or use the form below:

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Technical Consultant – Nelson

By | Vacancies

The continued growth of our professional services team sees us looking for an experienced and professionally trained Technical Consultant to work in our Nelson branch. A can-do attitude and a desire to be on the tools as well as being engaged with client pre-sales and design opportunities is a must.

CCL is a team of high performing, well supported industry professionals who are committed to delivering high-end solutions to our clients.  We welcome engineers who enjoy keeping up to date with new technologies, whilst at the same time building on their experience in the IT industry.

Complimenting your strong technical capability, you must have a strong customer focus, outstanding interpersonal skills with the ability to articulate well thought out solutions.

The successful candidate will have at least ten years’ experience in the industry with specific skills in any of the following technologies preferred:

  • Windows Server environments
  • Virtualization technologies
  • AWS/Azure/Cloud environments
  • Datacentre Hosting deployments
  • EUC solutions
  • Managed Mobility solutions
  • Server and Storage hardware infrastructure design and deployment
  • Network and Security design and deployments
  • Presales and design experience is expected

Current certifications in some of the above is expected and a willingness to grow these will be encouraged. A current full New Zealand drivers license is required.

To apply, please email your covering letter and CV, or use the form below:

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